Privacy Policy

The Privacy Policy aims to inform users about the general rules of privacy and treatment of their personal data, collected and processed in accordance with the legislation in force (namely the General Data Protection Regulation).

Your data will be processed by Lohad, Lda, with the unique registration number and identification number of legal person 515576646 with headquarters at Rua de Alexandre Sá Pinto, 109 1300-034 Lisbon, hereinafter referred to as “The Residential”.
The Residential is responsible for the processing of personal data that it collects and processes, in accordance with the legal provisions in force.

The Data Controller ensures that:
• The processing of your personal data is carried out within the scope of the purposes for which they were collected or for purposes compatible with those;
• Collects, uses and retains only the personal data necessary for the purpose in question;
• Does not transmit any personal data for commercial or advertising purposes;
• Handles personal data for legal purposes or for the provision of services at your request.

What is Personal Data
Personal data is information about a person, whether identified or identifiable. Personal data are also the set of different informations that can lead to the identification of a certain person.
Personal data that has been uncharacterized, encoded or pseudonymised, but that can be used to re-identify a person, remains personal data.

Personal data that has been made anonymous so that the person is not or ceases to be identifiable are no longer considered personal data. For data to be truly anonymized, anonymization must be irreversible.

What are the personal data that we save from our clients?
When making an experience purchase on our website, it will be necessary, to complete the transaction, that you provide us with the following data: name, email, delivery address, telephone number and payment details (via an external payment gateway provider).

In which circumstances do we collect information?
We collect information at the time of purchase (with or without creating a user account), when you sign up for our newsletter or enter your name and email on our website.

How do we use the collected information?
We use the collected personal information to ensure the delivery of the baskets, to contact customers in case of questions or changes, to quickly process transactions or to send periodic communications about this product / service or other associated.

Retention period of collected personal data
Your personal data is kept for the period necessary for processing, according to the respective purpose.
Conservation periods can change when the associated public interest, historical, scientific or statistical reasons justify it, and the Responsible is obliged to adopt the appropriate conservation and safety measures.

How do we protect your data?
Our website is periodically checked for security breaches and potential vulnerabilities.
Our users’ information is stored on secure networks and is accessible by a limited number of people who have special access rights to the systems and are contractually obliged to keep the information confidential. All monetary transactions are processed by an external payment gateway provider on secure servers and card information is not stored. Our servers are protected against attacks and run file scans regularly to detect malware.

Do we use cookies?
Yes – cookies are small files that a website transfers to a computer’s hard drive via the web server. Cookies are used to store visitor information, including their preferences. This information is used to optimize the user’s experience, customizing the content according to the information provided by the visitor’s behavior.
You can choose to disable cookies in your browser settings – doing so will not affect the basic user experience on our website.

Type of cookies used

Session Cookies: Session cookies are temporary and only remain in the cookie file until the user leaves the site, so they are deleted when you close your browser. The information obtained serves to analize traffic patterns, which facilitates the identification of problems.

Disclosure to third parties
We do not sell, trade or transfer your personal information to third parties.

At any time, if you wish to unsubscribe from our newsletter or stop receiving our emails, you can send us an email and we will promptly remove you from all correspondence.

The contents and design of this website are the property of the entities that own it.

Updates to Privacy Policy Terms
The terms of this Privacy Policy may be changed at any time by decision of The Residential, considering that the changes take effect from the date of their posting on the The Residential website. The subsequent access and use of The Residential by users will be considered as an unmistakable sign that they have read, accepted and understood the terms of the amended Privacy Policy.

We also remind you that under the General Data Protection Regulation you have the following rights:

Right of Access – Obtain confirmation that your personal data is subject to processing and to access them and information about the processing activities of your personal data, under the terms of article 15 of the GDPR.

Right of Rectification – Obtain the rectification of any personal data that is inaccurate, pursuant to article 16 of the GDPR.

Right of Erasure – Obtain the deletion of your personal data in certain situations. In particular, in relation to personal data whose processing is based on your consent, you can withdraw your consent freely at any time, in which case your personal data will be deleted, unless there is another legal basis for processing, under the terms of article 17. of the GDPR.

Right to Limitation of Treatment – You may, in certain situations, require limitation of treatment, in which case the data will be preserved, with no further processing operations being carried out, except when provided for in the GDPR, pursuant to article 18 of the GDPR.

Right of Opposition – Oppose the processing of your personal data for reasons related to your particular situation, in the situations written under the terms of article 21 of the GDPR.

Right to Portability – Receive your personal data or have it transmitted to another data controller, under the terms of article 20 of the GDPR.
You can also make a complaint to the supervisory authority. The national supervisory authority is the National Data Protection Commission.

For the purpose of exercising the rights of the holders, they can contact The Residential by email, through

Your requests will be handled so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is shared only with the holder. You should be aware that in certain cases (for example, due to legal requirements) your request may not be immediately satisfied.

In any case, you will be informed of the measures taken in that direction, within one month from the moment the request is made. You also have the right to file a complaint with the National Data Protection Commission.

If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us: • • Rua Alexandre de Sá Pinto, 109 1300-034 Lisbon.