Terms of Use and General Conditions



1. Terms and Conditions of Use
2. General Conditions of Use of the Site
3. User Obligations
4. Rules on Site Use
5. Suspension and Termination of Services
6. Responsability
7. Intellectual Property Rights
8. Alterations
9. Applicable Law and Competent Forum
10. Privacy

1. Terms and Conditions of Use
The website hereinafter referred to as “website” is owned by Lohad, Lda, with headquarters at Rua de Alexandre Sá Pinto, 109 1300-034 Lisboa, legal person number 515576646 registered at the Commercial Registry Office under the same number with the share capital of € 5,000 hereinafter referred to as “Lohad”.

The use of the website grants the user the status of user, and expresses the user’s full and unreserved acceptance of the website’s terms and conditions. The use that a user makes of any information, content, products or services made available on the website or accessible through it, is conditioned by the General and Special Terms and Conditions of Use and the Privacy Policy.

“Lohad” does everything in its power to ensure that the availability of its website is uninterrupted and that all communications are error-free. However, due to the nature of the Internet, we cannot guarantee it. In addition, access to the website may be interrupted from time to time to repair, maintain or introduce new services. “Lohad” will always try to make these interruptions or suspensions of services infrequent and of short duration.

“Lohad” may, at any time, modify the terms of use of the website which, once published with the changes, are considered accepted as soon as the user accesses the page after the publication of the changes.

2. General Conditions of Use of the Site
2.1 Applicability of the Terms and Conditions: The use of the website is subject to these terms and conditions of use.
2.2 Use: The site should only be used by people who access it and accept its terms and conditions.
2.3 Scope: The website is exclusively for personal use and cannot be used for any commercial purpose.
2.4 Right of Use: We reserve the right to refuse the use of the website by the User, as a whole or partially.
2.5 Equipment and Network: The availability of the website does not include any equipment necessary for its use (such as mobile phones, sensors or other devices). To use the site the User needs an internet connection, so the conditions that he contracted with his operator apply.
2.6 License to use the website: We grant a limited and free license to use the website, with the exception of any modification (except where specifically authorized) of all or any part of it. This license does not include any permission for the sale or commercial use of the website or its data or content.

3. User Obligations
3.1 Accurate Information: The User guarantees that the information provided in the registration (creation of a user account) is accurate and true, and that he / she will inform “Lohad” if there is any change.
3.2 Prohibition of Use in General: The User guarantees that he will not use, or allow the use to third parties, of his user account outside the limits allowed herein.
3.3 Specific Use Prohibitions: The User ensures that he will not and will not allow a third party to do, namely:
3.3.1 sale of the services provided here;
3.3.2 giving fake information such as name, address or other contacts;
3.3.3 any attempt to circumvent security, including access to information that is not intended for the user, entering an account other than his own;
3.3.4 intercept or attempt to intercept any information that is not intended for you;
3.3.5 entering into fraudulent interactions or transactions with “Lohad”;
3.3.6 extracting data or hacking the website;
3.3.7 using our services in violation of the rules defined herein;
3.3.8 participate in any fraudulent activity in connection with the use of the website;
3.3.9 participate in any situation that limits or prevents the correct use of the website by third parties.

4. Rules on Site Use
4.1. Although “Lohad” undertakes all reasonable efforts to guarantee the permanent availability of the Services, it does not guarantee, represent or guarantee that your access to any of the services is uninterrupted or error free. In addition, while “Lohad” makes reasonable efforts to ensure that all Content and / or information sent by you to “Lohad” is secure, it does not guarantee that the Services are free from loss, damage, attack, viruses, worms, trojan horses or other harmful components, or from interference, hacking or other security intrusions. You must make a periodic backup copy of your own system to ensure that all Content is available in the event of loss or damage.
4.2. “Lohad” may change, suspend or discontinue the website at any time. “Lohad” may also impose limits on the use or access to certain features or parts of the Services, in any situation, without notice or liability.

5. Suspension and Termination of Services
5.1 . If you use the site (or allow the use of your user account by a third party) in violation of the rules defined in these Terms and Conditions, we may suspend your use immediately.
5.2 . If we suspend your use and access to the website and user account, we reserve the right to accept the justification and guarantee you present to us so that there is no further violation of these rules

6. Responsability
6.1 The website and its contents are provided without any express or implied warranties.
6.2 “Lohad” will make every effort to include updated and accurate information on the website, however, assuming no responsibility for its accuracy, completeness or timeliness.
6.3 Despite our efforts to ensure that our system is secure, the User assumes that the data entered by him may potentially be intercepted by third parties.

7. Intellectual Property Rights
7.1 All and any content, information, images, illustrations or other graphic materials, names, logos and brands present on the website are protected by the Intellectual Property rights in force, and belong to “Lohad” or third parties, as the case may be. These works, logos, images, graphics, sounds, images, etc., may not be copied, reproduced, transmitted, distributed, sold, published, in whole or in part, except when expressly authorized by the holders of these rights.
7.2 If any illegal use of these contents is made, we will take legal action to preserve the protection of the intellectual property rights in question. All rights that are not expressly permitted, are exclusive and depend on authorization from the owner.

8. Alterations
We reserve the right to change the Terms and Conditions of Use at any time and without prior notice or notification. The revised Terms and Conditions of Use will be published on the website and take effect from the moment of its publication. We encourage you to review the Terms periodically.

9. Applicable Law and Competent Forum
These Terms and Conditions are governed and interpreted in accordance with Portuguese law. The Lisbon area court is competent, to the exclusion of any other, to settle any conflicts that result from the interpretation and application of these Terms and Conditions.

10. Privacy
Please read our Privacy Policy.


These Special Terms of Use constitute a contract between The Residential and those who use it (Users), so it must be read carefully. The use of the services provided by this website implies acceptance of its Special Terms and Conditions, General Terms and Conditions and Privacy Policy., In case of disagreement with some of these provisions, the use of the service is not advisable.

The last amendment to this document dates from 14.06.2020.


1. About The Residential Experience
2. Reservations at The Residential
3. Payment Methods
4. Experiencing The Residential
5. Deliveries
6. Customer Support

The Residential is an original experience designed to be enjoyed at home allowing you to recreate an unforgettable meal with the help of the best Portuguese Chefs, through a livestream that follows and teaches the step-by-step of the preparation, while interacting with the guests, clarifying doubts and sharing secrets for a memorable journey. Our guests receive a customized basket, directly to their doorstep, that will give place to the Chef’s menu – with a premium selection of the best national products, fresh ingredients, paired with stunning wines and the Chef’s secret ingredient.

For reservations, choose the Chef & Menu and guarantee your seat at the table Book.

The payment can be made through MBWay, ATM reference or PayPal that gives you the possibility to buy via credit or debit card or via bank transfer (without the need of creating an account).

4.1 Offer The Residential experience
You can offer The Residential experience to anyone of your choice, our team will generate an electronic gift card so that your guest can choose a date in our website and insert the gift code at the checkout. To gift The Residential experience contact us to

4.2 Change reservations
You can change the date of your reservations, accordingly to the availability of each date. To change the date of a reservation please contact us via email to

4.3 Deadlines
We receive and confirm reservations until 11:59pm Wednesdays before the event.
If you haven’t confirm your reservation in time, you can schedule it for the next date. Book

4.4 Basket Composition
When purchasing, the content of each basket is always available. We list in detail the products that make up the basket, its ingredients and allergens. Get to know them here.

4.5 Cancellations, returns or refunds
The reservations may be changed accordingly to availability, as provided in point 4.2 above, however, there will be no refunds in the event of a definitive cancellation of the reservation previously made and paid for. Regarding the baskets, once delivered, they cannot be returned.

5.1 Where
The delivery of the baskets is guaranteed in the areas of Greater Lisbon and Greater Porto.
If you are not included in the pre-defined areas, ask us about different delivery possibilities through the email

5.2 Schedules
To maintain products freshness our deliveries occur preferably on the day of the experience.
Delivery times are available to choose from between 9am – 12pm, 12pm – 3pm, 3pm – 6pm.
Occasionally, we may create other delivery times and days, to keep up please see the options available when booking.

5.3. I didn’t get my basket, what should I do?
If you don’t receive your basket on designated time, please contact us through the phone number presented in your reservation confirmation email.

5.4. Security Protocols
The Residential was designed by experienced leading teams of the food and catering industry, that make sure that all safety and hygiene protocols recommend by the Portuguese Directorate-General of Health are being strictly followed, as well as all the requirements form the HACCP – Codex Alimentarius

Our dedicated team of logistics prepares each basket at production kitchen certified with the Clean & Safe stamp, a certificate of a healthy and safe operation.

As an extra step to guarantee the safety and prevention of all those involved in the process, in order to mitigate potential risks of contagious by asymptomatic patients, all workers are regularly tested for COVID-19.


6.1 During the livestream

6.1.1 Didn’t receive the email with the accessing data to the livestream, what to do?
If you didn’t receive the email with data in order to access the livestream please contact us through the phone number presented in your reservation confirmation email.

6.1.2 The live stream isn’t working on any of your devices, what to do?
If you can’t access the live stream, please contact us through the phone number presented in your reservation confirmation email.

6.2 After broadcasting
6.2.1 Access to the live broadcast
The transmission of the The Residential episode, in which you participated, will be available after a few days, on your client area. Then it can be re-watched at any time. Client Area.

6.2.2 Access to the products of your basket
It is possible to get access to the basket’s products and you can buy them directly form the producers and farmers here.